Returns and complaints

You can return the goods within 14 days from receiving the shipment.
Before sending the goods, please email us at info@crystalkam.sk and provide the order number and product code.
Carefully pack the goods and send them at your own expense to the address of our facility:
CRYSTAL KAM s.r.o., Valaská Belá 85, 972 28, Slovak Republic
A condition of return is that the goods are in the original packaging, unused and undamaged.
After delivery and inspection of the goods, we will refund the money to the account you specify.

We prepare and pack each order with maximum care, but damage may occur during transport that we cannot influence.
If you discover a defect or damage:
1. Take a photo of the damaged goods.
2. Send us the photos together with the order number, product code and number of claimed items to the email info@crystalkam.sk.
3. Do so as soon as possible after delivery.
After receiving your complaint, we will contact you and agree on the next steps.